What we accept
Unworn, unwashed pieces with all their original tags, in the packaging they arrived in.
How it works
- Ask from the order in your account, within 3 days of delivery.
- Our courier collects the piece from you.
- Once it's back with us and checked, your new size or piece ships, or your refund goes out.
Refunds
Back to the account you paid from. For cash on delivery, the advance goes back to the same account and the rest by UPI.
Damaged, defective or wrong item
If your order arrives damaged, defective or is not what you ordered, we will replace it or refund you in full.
- Write to us within 48 hours of delivery.
- Share your order number, clear photos of the item and the tag, and an unboxing video if available.
- The item must be unworn, unwashed and with all original tags intact.
Once approved, we arrange a reverse pickup at no cost to you and dispatch the replacement, or issue a refund to the original payment method within 7–10 business days.
Not eligible
- Pieces that have been worn, washed, altered or have tags removed.
- Minor variation in colour due to screen settings.
Order cancellations
Orders can be cancelled for a full refund any time before dispatch; write to us by email or WhatsApp. Once your order has shipped, it can no longer be cancelled, but you can still exchange or return it after delivery.
Unsure about your size?
See the size guide, message us on WhatsApp before you order, or talk to a stylist on a ₹99 video call and we'll help you pick the right fit.
Write to us at houseofcherie31@gmail.com or WhatsApp +91 6303 965 064. We reply within 24 hours, Monday to Saturday.